Tuesday, May 29, 2012

Off the Sales Rack - “You better kiss that card, it’s about to get hurt.”


“You better kiss that card, it’s about to get hurt.”

We get a lot of different reactions when it’s time to ring up. It’s pretty common for dancers and their families to find themselves spending $100 or more when they shop at Footlights. Some parents sigh. There’s always the “You owe me.” Some parents even request not to hear the transaction totals. My personal favorite is always the volunteered “Thank you” from those of you who truly appreciate the sacrifice your parents are making.

Let’s face it: dance is an expensive hobby.

So what can you do about that? Well, as much as Ms. Joy appreciates your business, I’ve compiled a list of some things you can do to help you stretch your supplies and allow your wallets to recover a little between trips to the store.

Buy in bulk.
Did you know that Ms. Joy gives a 20% discount on pointe shoes when you buy 5 pairs? That’s equivalent to getting one of those pairs for free. Ok, for younger dancers, that’s a hard commitment to make. Your foot is still growing, your foot is still developing and getting stronger, and you probably haven’t found the pointe shoe, yet. It is still a good idea to buy at least two pairs.

Pointe shoes, if you didn’t know, are pretty much papier-mâché, except with fabric—layers of fabric and glue, susceptible to deterioration. A pointe shoe’s worst enemy is moisture. Sweat. We’ve gotten a whiff of some of your worn pointe shoes. Yes, pretty, graceful prima ballerinas can sweat like pigs. By purchasing additional pairs of pointe shoes, you can alternate pairs, allowing them to dry out more completely, and they break down less quickly.

Also, if you don’t already, grab a mesh bag to store your shoes in and always, always, always remove your toe pads.

Another reminder that was mentioned last month, we do group orders, at a 20% discount (25% if the order is over $1,000). If your studio doesn’t already take advantage of this option, ask them to.  In addition to the savings, it ensures that you are getting the brand and style shoe and apparel that your studio prefers. If the studio isn’t interested, round up some of the other families to see if you can collaborate together. Call the store for details and requirements for group orders. Group orders are not limited to pointe shoes, but the 5 pair discount is.

Get the right, customized fit.
First time pointe dancers usually find themselves growing out of their shoes before the shoes die. Parents are aghast when the next year their daughters start announcing the need for new shoes in a few months, rather than six months, especially when their foot isn’t growing as fast. We’ve all had to navigate the phone calls from perturbed parents who believe the shoe is defective for breaking down so quickly. The explanation is simple: your daughter’s foot has gotten stronger.

Pointe shoes are designed to last about 12–15 dance hours. If you dance one hour a week en pointe, you can expect, well hope, for them to last about 3–4 months. But for some dancers (like Ms. Heather and her banana foot), they last for a month, a week, a class.

Choosing which shoe is the best fit will depend on toe length, foot shape, arch, depth, strength, and even how a dancer works the shoe or the type of movements being performed, and more. And sometimes we’ll consider comfort, too. Lol.

It does not depend on brand or price!

Sure it’s preferable to only have to pay the $66 on a Bloch brand pointe shoe, over Suffolk Pointe’s $95. But if on your foot, a European Balance breaks in half the time of a Prequel, that’s $37 extra you’ve just spent.

It’s nice to want to support the sponsor company of your summer intensive, it’s cool to have the newest styles, and of course, we want what she has! You just can’t think that way, though. The wrong shoes will hurt, die, and could cause long-term problems to your feet.

You can also customize your fit with the placement of ribbons and elastic, what kind of padding you use, or manipulating the shoes. While offer sewing, tacking, and deshanking services at Footlights, it is always cheaper to purchase sewing kits and perform these tasks yourself. Before doing anything permanent to your shoes, seek the advice and instruction of an industry professional. Ask our fitters about what options you have for extending the life of your shoes.

Trust us.
We really cannot reiterate this enough. We’ve met many a pointe dancer who will fight us on the fit, only to complain later. Just because a shoe worked before doesn’t mean it still does. Even if we put it on and it still looks good, it’s recommended to try on several pairs. Your feet change. We hate being told we’re bad fitters because a dancer didn’t take our advice. Or funnier, because we didn’t, shall we say, coerce them into taking it.

One common reason for the differing opinions is: you have been dancing in a broken in shoe. The one you’re buying isn’t.

It is also disheartening to have parents announce that one of our fitters is incompetent because this time we recommended this shoe and last time we went with that one. Finding the right pointe shoe is trial and error because you never know how a shoe will break in. You can expect to collect several pairs of shoes worn hardly at all in the process. You can also expect to switch shoes regularly.

Trusting us doesn’t stop with pointe shoes. Ballroom dancing is gaining popularity, and unfortunately the shoes just look so much like regular dress shoes that dancers expect them to fit the same. Suzanne, our resident Ballroom guru, constantly refers to Kristie Alley’s fall on DWTS as a perfect example of what can happen when your shoes don’t fit.

Parents, we know you want room to grow in your little one’s shoes and apparel. We consider this in recommending a fit. Something else we consider is the movements your dancer is making, and how the fit will change with foot positioning.

We’re very familiar with the merchandise, even more than the manufacturers might be. Forget the sizing charts on the back of a tights package. At 35 lbs. move your child into the 8–12 sized tights, and at 90 lbs., your child is ready for Adult tights.

Replace and reuse the parts.
Tap, Ballroom, and even some Character Shoes can cost as much as some pointe shoes. Luckily, those shoes can last a lot longer, and the parts that do wear can be replaced. We sell taps and suede to replace, or alter, the soles of your shoes. We do not actually perform the switch; we’re not trained nor equipped to do that, but any cobbler can fix up your shoes. We have one in Frederick whom we refer our customers to, but any local cobbler should be qualified.

Oddly enough, with pointe shoes, I’m suggesting you do that opposite. Reuse those few detachable items: ribbons, elastics, and padding. If they’re still in good quality, why throw them away? Cut the ribbons and elastics off the old pair and sew them on the new pair. Toe pads can be washed, so if the problem is merely that they are a little funky, hand wash and air dry.

Guard your things.
I hate to say it, but some of the smoothest sales are for those who have lost a shoe. We know the brand, the style, the size; we just need another one. Piece of cake. But we really do dislike that that is what brought you into the store that day. There’s no graceful way to say it…it sucks to lose your things. (Or worse have it stolen.) That is why, for even your littlest dancer, get a dance bag big enough to hold everything. Everything has a place, everything is hidden from greedy frenemies; everything is there. When things get left out to the side, they are easily left behind, eaten by the clutter of everybody’s things, can be misidentified as someone else’s, or even become damaged.

Garment bags for costumes are also a good idea.

“Like” us.
Stay in the know about our sales. We wish we could give everyone discounts all of the time, but then it wouldn’t be a discount. We do offer many other ways to save money. Some weeks we run daily specials and we do have annual sales. By signing up for our emails, “liking” us on Facebook, and following us on Twitter, you’ll know exactly when those sales and promotions occur. Often, I’ll find out the same day as you, so calling the store isn’t really going to yield results.

Last summer, we instituted our Footlights Incentive Points Program, of FIPP. Pre-tax totals on transactions during a three-month interval are converted into points. During the fourth month, a coupon is emailed out based on how many points have been accrued. It’s a way for us to rewards our best costumers for their loyal patronage, and to say thank you to those of you who don’t shop as regularly. We are in the midst of an accrual period, so sign up online or in-store today to earn your FIPP points.

We’ve started offering Facebook specific, limited offers, too, so make sure you find on there to take advantage of all of your saving opportunities.

There you have it, six great ways to save on your sales, brought to you Off the Sales Rack.

"Where's Footlights" - Photo Contest


Where's Footlights?

Are you going away to a summer intensive? Footlights wants to know where all of our dancer friends are going this summer which lead to the premise of our latest contest, "where's Footlights"?  While you are away at dance camp/intensive this year send us a photo of yourself and you could be eligible to win a $100 Footlights Gift Card! That's it, get $100 just for taking a picture!  All of the photos we receive will be featured on our bulletin board at Back-to-School so everyone can see where our Footlights family has been.

Official Rules:

1. Take a photo of yourself at your summer intensive.  We must see the Footlights logo somewhere in your picture!  Bring a Footlights shopping bag with you, or ask us for a business card (which will come in handy if you run out of shoes).

2. Send the picture to dancefootlights@gmail.com with your name, location, and email address.  

3. All photo submissions must be received by August 1st to be entered into the drawing.

4. One lucky dancer will win a $100.00 Footlights Gift Card!

5. All of the photos will be featured on the bulletin board at Back-to-School. 

Thursday, April 26, 2012

Off The Sales Rack - The True Order of Things


The True Order of Things
By Amber Haldis

“Hey Mom, my pointe shoes are dead.” Ah, the last minute announcement that you need something. You’re leaving for summer intensives. You’re juggling several activity schedules. You need them yesterday. And you can’t make it into our store! Well…there’s an app for that. Ok, maybe not an app, but a solution, at least, and that is phone or email ordering.

We understand that many of our customers live over an hour away, or more. Sometimes our available stock attracts people from clear across the country. Coming in for shoes just isn’t always an option. The good news is, if you’ve stopped growing and know what your shoe is, it isn’t necessary for you to come in. We’ll ship it to you.

Here’s what you need to do: call us with your info in hand and ready to go.  Done. Simple right? Well, let me explain…

Know your shoe, your whole shoe. One of the funnier phone calls I’ll answer are the dancers (or their parents) who say, yes they know what shoe they need—“It’s the same one as last time.” While the semantics will make me chuckle, it does illustrate the growing trend of dancers not knowing what shoes they’re wearing.

We are happy to keep our customer files up-to-date with this information, but we really cannot stress enough taking the time to remember all of the dimensions of your shoes: Style, Size, Width, Vamp, Shank (or as many as apply). Some of our Montgomery County, MD customers will warn you, Ms. Joy and Footlights might not always be around to tell you what you bought last time, as they watched one of their local dance stores close its doors over the past year.

Knowing your shoe really helps us out, because during some of our busier sales days, we ring on all of our registers and finding a computer where we can look up your information might take awhile.

Take a picture of the sizing information off the packaging and save it in your phone. That way you can pull it up or send it to Mom or Dad so they can get the shoe in your absence.

Also, parents, please know your daughter’s elastic choice. That is one specification we do not have in our system, and how the elastic is sewn affects how a dancer’s foot will sit in the shoe. Pointe shoe elastic can come in either wide or thin widths and loop or crisscross length.

Know your style number. If you are in need of apparel, accessories, or other shoes, knowing the style number is most helpful. Our merchandise is advertised on our website, and checking it out beforehand will make it easy to find and allow us to know we are sending you exactly what you need. If someone asks for a lace-up jazz shoe in black, we are going to assume you want the Capezio EJ1, since it’s the only lace-up jazz shoe in black we carry, but maybe you wanted the Capezio Z11 Fizzion, which has laces, but is less of a jazz shoe as it is a multi-purpose shoe. Now we’ve sent you the wrong item.

Know your studio’s specifications. Many parents, both in-store and over the phone, are taken-back when they come to us with what they think is a simple request of a “tap shoe”, and we fire back with questions like, “Patent Leather, Oxford, or Mary-Jane”, and “Split-sole or full-sole”. What is worse is when we don’t know the answers to these questions for you. Sometimes, the child’s age and studio or teacher will give us a good idea, but we cannot guarantee the shoe. Your studio should’ve given you the specifications, and it is important to have the information available.

Know our merchandise. Taking the time to scour our website will familiarize new dance families to the bulk of merchandise out there and alert you to the need of learning your specifications before ordering or being fit. That way there can be less confusion.

It will also show veteran dancers whether we carry your regular shoe in our stock. To continue with the jazz shoe example, we do not have a Capezio slip-on jazz shoe. We carry SoDança. The soles feel different, and the sizing is a bit off.

Know that different brands and shoes size differently. Telling us what you wear in a Bloch ballet flat, will not help us with sizing you for a SoDança dance sneaker, unless you specify the shoe and brand, because our staff can do the size conversions. (We’re awesome like that.)

We have had customers get annoyed when we ask them if the size they gave us was the street-shoe or the dance shoe, and grow even more peeved when we ask what brand and shoe that size is being based from. We understand that no one likes it to be insinuated that you don’t know what you need, but there are customers who do not, and the staff here at Footlights needs to give everyone the same third-degree-esque questioning to ensure order accuracy, especially when it’s over the phone.

Case in point: we just had a dad in here shopping for Pedini Femmes, where his daughter gave him the specific size: 7 wide. Lucky for her, Pedinis don’t come in different widths and we quickly realized that size was not based on the right shoe and brand. Dad got on the phone with his daughter and we sent him home with a Pedini Femme size based on her street shoe.

Know our contact info! Now that you have all of the information you need, give us a call at 301–696–1558 or 800–349–1186, and send an email to footlights@verizon.net, with what you need. Shipping rates are either $6.00 or $12.00 depending on the size of the merchandise, and combined with no sales tax for our out-of-staters, and the price of gasoline nowadays, a phone or email order might just be the option for you.

We also do group orders at a discount, so feel free to contact us with questions regarding bulk-ordering procedures.

Monday, March 26, 2012

Off the Sales Rack...Upgrades, Trades, and Friendly Reminders



Off the Sales Rack...
Upgrades, Trades, and Friendly Reminders
by: Amber Haldis

Ms. Joy and the rest of us at Footlights are always striving to be up on the latest trends. From fashion to advances in footwear technology to IT upgrades, we are always in contact with our vendors so you, our customers, can benefit. While we often promote, even brag about the new products in our store, it is the newest feature of our retail Point of Sale (POS) software we must reference today and the effects it will have on you.

You might notice that some of our merchandise no longer is tagged with Footlights barcodes and SKUs. Our new software recognizes item UPCs and no longer needs a Footlights tracking number to be entered into our inventory. This feature has already saved our staff countless hours of tedious tagging, and was quite the blessing when thousands of tights were delivered at the end of last year.

Remember Dancers, the less payroll hours required by the staff is savings that Ms. Joy can pass along to you in terms of sales, discounts, and coupons. It also allows us to financially invest in those new trends that keep you in the forefront of dance fashion and technology.

This new tagging option is only being used, though, on tights and shoes. This is because most of our manufacturers do not post the sales price on their tags, and we realize how important that number is to the consumer. The prices of our tights and shoes can be obtained from posted lists or by asking any associate.

One other and more important change as a result of this new software is a stricter enforcement of our return policy, particularly the necessity of holding onto your receipts and the length of time we can accept returned items. While the customer histories we have always maintained have been saved, we do not have access to all of the pricing information. Our return policy, which is posted at the front of the store, at all fitting stations, and at the bottom of all receipts, has always stated that items must be accompanied by the receipt and original packaging, and can only be accepted for 30 days after purchase.
However...

In the name of customer service, we will offer store credit up to 60 days with a receipt, for a reduced price. Please understand that many items cannot be resold during their prime if they are not on our shelves. Items returned after 30 days of the original sale are essentially depreciated in value and we can only refund them at this new value. In most instances, this means we can offer 75% of the purchased price, as this is the standard mark-down during sales or close-out.

After 60 days, please consider the merchandise yours. Remember, if you can not make it to our store within the allotted time frame, we accept returns via USPS, UPS, and FedEx all of the time. We will contact the customer upon delivery and apply the refund either to the original tender electronically, or maintain a store credit in your file. There is no need to remember or hold onto a store credit notice; our POS system prompts us to use store credit at the next sale.

Defective products will always be credited at full value or replaced pending analysis by management.

Tights and undergarments are non-refundable due to health regulations, as are worn shoes and apparel. We cannot guarantee the cleanliness of an item once it leaves our store and certain items are too intimate to risk contamination. Any items deemed damaged by management will, also, not be accepted back.

Sewn ballet and pointe shoes are not in new condition; you are forfeiting the option to return or exchange if you sew your ribbons and elastics on. Please be sure of your shoe’s fit before asking for a pair to be sewn. Also, clearance and close-out items are all final sale and are not returnable. Please refer to item tags for identification of these items.

A final item of note is that we do not accept personal checks. It was a decision made in 2010, after just too many negative experiences. We are always happy to place items on hold if you need to return with another form of payment at a later date. Held items are placed back on the shelves after 30 days for the same reason we do not process full refunds after 30 days.

This information is being highlighted this month because we really want to make your experience at Footlights memorable--for all the right reasons! Being surprised by our store policies might make processing your sale more difficult and become frustrating for all of those involved. We want to help our customers out, but we cannot give you wonderful service and selection at the cost of the store’s overall financial success. By adhering to and adapting our policies, we can promise you the best prices, best service, best stock, and most importantly best fit. By going over them with you today, you can feel confident that no one is being singled-out or conned for any reason. We treat all of our customers the same.

Thank you for understanding, and thanks for checking out the Sales Rack.

Saturday, March 17, 2012

Coloring Contest Rules

Are you in need of a new leotard?  Do you have holes in your tights?  Thinking about getting your dance teacher a gift for recital?  Need Cash!?!?  Enter our first ever Coloring Contest and you could win a $25.00 Footlights gift card!

Rules:

Download an "Original Costume and Hair Design" coloring Page from Loalynda Designs.

Create your own original Costume.

Submit your design to Footlights by Sunday, April 15th

All participants will receive a poster just for entering the contest.


One winner will be chosen by drawing for the Grand Prize $25.00 Gift Card

The winner will be announced in our May Newsletter.





We will display as many of the entries as we can on our Bulletin Board in May!


(There is no age limit!  This contest is open to all ages, just have fun!)

Thursday, March 1, 2012

Staff Submission - Avoid the Nightmares



AVOID THE NIGHTMARES                                             
by Amber Haldis, Footlights Associate 


You know that dream where you're standing in front of your class, your coworkers, on stage...and you're naked? I'm sorry...you know that nightmare where you're naked? It's probably one of the worst feelings to imagine and the last thing any one of us wants to see come true, but a lot of the time, merely being unprepared can make us feel just as vulnerable and embarrassed. With competitions and recitals readily upon us, if not already, now is the perfect time to get your emergency performance success kits stocked and set.

You might think it'll be easy to remember your costume and shoes, but if your pieces are strewn about the house, and you're anything like my family, rushing out the door is a frantic experience, with plenty of opportunity to forget even the biggest of details.

Plan ahead. Gathering supplies weeks in advance (we suggest at least two) allows you to see if you have everything you need, and gives you time to purchase replacements if you don't. Keep in mind, your local dance store might not have what you need on hand and we can't guarantee items will be in stock with our vendors and arrive by your performance date. We, at Footlights, will always work with you to find substitutes and replacements, though.

Check your inventory. Organize your costumes individually, and know what you need for each one. Use ziplock bags to hold accessories and hair pieces for each costume. It's easy to see inside and know that you have everything you need, and poking a hole at the top of the bag with a pen will allow you to keep it right on the hanger with your costume.
Garment bags are very helpful and can hold your shoes and spare tights, too. Anything costume-related should be in your garment bag, not your regular dance bag. If you want to go above and beyond, get separate bags for each costume.  The garment bags sold at Footlights range from simple black to fun designs with pockets.

Keep spares. Don’t take for granted that you do have something ready to go in your bag. Life is full of fun little surprises that we have to adjust to. The most essential spares to maintain in your dance bag are tights, hair nets and pins, and stitch kits. Prepackaged kits for Showtime Repair, Emergency Bun creation, and sewing are available for purchase in the store, and any of our seasoned performers and dance moms on staff can help you create your own back-up supply of performance staples.

Don’t forget that we have stage make-up, accessories, and undergarments to accommodate any costume and complete any production. Break a leg!

Monday, February 6, 2012

Employee Spotlight - February

Employee - Kristen Geatz
Getting her first pair of pointe shoes in '03






















Question: Where did you grow up? If locally, what high school?




Kristen:  I grew up in Cumberland, Maryland and went to Allegany High School.





Question: Are you still studying? What and where?


Kristen: Yes, I am currently studying history and art history at Hood College





Question: How long have you worked at Footlights? Is there a story?



Kristen: I have been working at Footlights since September 2011.  There is a pretty cool story to it.  When I was 10-years-old, my parents and I made the trip to Frederick to go to Footlights to get fitted for my first pair of pointe shoes.  When I moved to Frederick to attend Hood, one of the first things I wanted to do was go back to the place I got my first pair of pointe shoes to get a new pair.  It had been 8 years since I'd been there, a lot had changed, but I still felt at home in the store.  I happened to be fit by Miss Joy, and I told her the story of my first pair and how excited I had been to go to Hood and live in Frederick, where such an amazing store was.  She offered me a position that day, and I started working the next week. 



Question: What is your favorite thing about Footlights? Do you have a favorite pointe shoe?


Kristen: My favorite thing about Footlights is the pointe shoes, especially when we get a new shipment of them.  It's like Christmas!  My favorite pointe shoe is the Suffolk Spotlight.  I don't dance in them, but I have tried them on and I love how they feel.



Question: Favorite style of dance?


Kristen: My favorite styles of dance are ballet/pointe and lyrical because I have the most experience in them.



Question: Favorite food/ice cream flavor?

Kristen:  My favorite food is steak, and my favorite ice cream flavor is cake batter.